Effective Date: [22/01/2026]

GARIES ENGINE & GEARBOX (“we”, “our”, or “us”) is committed to fair business practices and the protection of our customers’ personal information. This Refund & Privacy Policy explains how refunds are handled and how personal data is collected, used, and protected.

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🔁 Refund Policy

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

• The incorrect engine, gearbox, or part was supplied
• The item was damaged during delivery
• The item is proven to be faulty upon arrival

All refund requests must be submitted within 48 hours of delivery and must include proof of purchase and clear evidence (photos or videos where applicable).

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2. Non-Refundable Items

Refunds will not be issued in the following cases:

• Incorrect item ordered by the customer
• Electrical parts once installed or tested
• Used, installed, or modified engines/gearboxes
• Items returned without prior approval
• Change of mind after purchase

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3. Inspection & Approval

All returned items are subject to inspection. Once approved:

• Refunds will be processed within 5–7 working days
• Refunds will be issued using the original payment method, where possible
• Delivery fees are non-refundable, unless the error was ours

GARIES ENGINE & GEARBOX reserves the right to refuse a refund if the return conditions are not met.

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🔐 Privacy Policy

4. Information We Collect

We may collect the following information:

• Full name
• Contact number
• Email address
• Delivery address
• Payment reference details

We do not store sensitive banking or card details.

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5. How We Use Your Information

Your information is used strictly to:

• Process orders and deliveries
• Communicate regarding orders, refunds, or inquiries
• Maintain business records and compliance
• Improve our services and customer experience

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6. Information Sharing

We do not sell, rent, or trade customer information. Data may only be shared with:

• Delivery partners (for order fulfillment)
• Payment processors (transaction verification)
• Legal authorities when required by law

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7. Data Security

We implement reasonable technical and administrative measures to protect personal information from unauthorized access, misuse, or disclosure. While we strive to safeguard your data, no system is completely secure.

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8. Customer Rights

Customers may request to:

• Access their personal information
• Correct inaccurate details
• Request deletion of personal data (subject to legal requirements)

Requests can be made by contacting us directly.